I made a mistake collecting my sample. What do I do? Hertility Support Team August 20, 2021 14:12 Updated Please contact our support team at firstname.lastname@example.org, call 0808 501 5860 or DM us on Instagram @hertility_health along with an explanation and we will let you know how to proceed. Related articles Can I test if I’m using hormonal contraception? When should I return my sample? I’m struggling to fill the blood to the top line, what should I do? How do I return my sample for testing? Do I need to fast before taking the test? Comments 0 comments Please sign in to leave a comment.