What is your refunds and cancellations policy?

Changed your mind about your Hertility Health kit? Unfortunately, for health and safety reasons, once your kit has been dispatched we are unable to issue a refund on the kit itself as we are unable to receive returned kits. However, if you drop us an email at info@hertilityhealth.com within 30 days, we can issue a partial refund (less the cost of the kit and shipping fees) .

If you request a refund for a home visit service, there will be a cancellation fee of £30. If you need to reschedule a home visit appointment, please give at least 48 hours notice, otherwise you will be charged a £30 fee.