Changed your mind about your Hertility Health kit? Unfortunately, for health and safety reasons, once your kit has been dispatched we are unable to issue a refund on the kit itself as we are unable to receive returned kits. However, if you drop us an email at firstname.lastname@example.org within 30 days, we can issue a partial refund (less the cost of the kit and shipping fees) .
If you request a refund for a home visit service, there will be a cancellation fee of £30. If you need to reschedule a home visit appointment, please give at least 48 hours notice, otherwise you will be charged a £30 fee.